Shipping and Returns

SHIPPING

I do my best to ship your orders to you as fast as possible. All ready made items are shipped within 1-3 business days after payment. If you ordered a custom or made-to-order item, please refer to the item description for shipping times, or check back at what we have agreed on when you contacted me about your special order.

I use Priority Letter postage for all my orders. Here are the shipping times for general destinations, according to Finnish Post's website:



  • 2-5 business days for Northern and Central Europe
  • 3-6 days for the rest of Europe
  • 4-10 days for large cities in the rest of the world 

Time frame may still vary from that depending on how the post service works in your country.

Priority Letter option does not include tracking information. I use this option because it provides fast shipment while still being affordable for my customers. If you'd like me to use a different shipping option for your order (e.g. registered letter or express shipping), contact me at shop.sashakretova@gmail.com

If your package did not arrive in time, please wait for an extra week after the general shipping time listed above for your region. I really appreciate your patience, because sometimes post deliveries get delayed for reasons I can not control. If you have waited for an extra week and still did not get your order, please email me at shop.sashakretova@gmail.com and I will see what I can do.

RETURNS AND EXCHANGES

Generally I do not offer returns for my products. I take lots of care in packaging and shipping my products so that they get to you in the best condition. If there is a mistake with your order made on my end, please e-mail me immediately to shop.sashakretova@gmail.com and you will be offered a full refund or free exchange.

If you wish to return or exchange a product you purchased from me based on any other reason, please contact me within 14 days after receiving the product at shop.sashakretova@gmail.com. I will deal with these situations on case by case basis. I hope you understand, that in these situations I can not refund the shipping price and can not accept returns of used and damaged items.

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